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| - There are quite a few bike shops on my side of town and Broken Spoke is the newest one. It has a great location in the Albertsons shopping center at W. Charleston and Desert Foothills, where many cyclists park their vehicles before heading out for rides to Red Rock, Blue Diamond, and beyond. I decided to try them out and brought my tri bike in for a tune-up. I told them that the front tube needed replacing and that my bike computer needed to be looked at-probably just some adjustment needed since it wasn't reading cadence, only MPH. The bike was ready for pick-up three days later and I'm satisfied with the tune-up, as well as the tube change. The bike computer is still not working and no one mentioned that when I picked it up, so that's a bit frustrating since that was a big part of what I wanted fixed. The customer service is also a bit lacking; when I went to pick up the bike, there were two employees there and neither one acknowledged me when I arrived. Granted, I realize that you may be busy with other customers, but basic customer service warrants a "Hello," or, "We'll be right with you." Because of its convenient location, I'll probably return if I need something like a tube or chain lube in a pinch, but there are other bike shops I'd go to for maintenance.
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