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| - I'm upset. I thought this would be a better experience - I went up to Canada with my boyfriend and decided to spend the last night in Montreal. This hotel seemed perfect; walking distance to multiple things, the fireworks and a pretty fun ambiance. Unfortunately, we did not get $420 (American dollars) worth of accommodations.
Let me start off by saying that when we pulled up in the rain, no one was there to greet us or help us bring our bags upstairs... not to mention no ramp so my wheeled heavy suitcase was a struggle.
We arrived at 2:45 for our 3:00 check in and they weren't ready - no problem, the lounge was so interesting so we didn't mind waiting in the fun chairs for a little. About 40 minutes went by and still nothing, so we grabbed our stuff and walked up to the front desk to ask what was going on. We explained that we were only here for the night and would like to check into a room so we could see the city and the manager got on the radio to see if the room had gone through inspection. After more waiting, we were issued room cards and given a free breakfast. Nice, we get to go change into non-airplane clothes now and enjoy our trip.
Now we're at the room. We decided on a deluxe room because we wanted our last night of vacation to be special. We walk in and notice maybe 50 holes in the wall where paintings should have been. Judging by the halls and lounge filled with incredible artwork this room should have had the same but I guess not. Next we notice that the bathroom's ceilings are practically falling down. lol $420.
We were going to say something immediately BUT we decide to leave and get lunch first because we hadn't eaten in a while and didn't want to be hangry while we pointed out the blemishes of this overpriced room. When we asked to speak to the manager, we mentioned all of the flaws and she told us that they were painting soon and the room that she had originally had us in would be better and let us check it out. Still, about 50 holes in the wall and no artwork... but at least the ceiling wouldn't fall down while I brushed my teeth.
I am sure this hotel will be gorgeous once everything is done being painted. Unfortunately, I was not the customer who got to enjoy that experience; I got to enjoy holes in my wall for the top dollar price. I wish we had been told about the paintings and given a price cut. This hotel seems like it entices people with its ambiance (hence why we booked there) and to pay that type of money, I would expect it to come through or offer a discount. I would wait to book there until it is over because honestly the deluxe rooms are pretty bleak.
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