I have never seen such incompetent employees in my entire life. I would HIGHLY RECOMMEND avoiding this place AT ALL COSTS. I booked a reservation online through priceline.com - I had work to attend to the night I reserved the pick up - so I could not come that night. My girlfriend phoned Avis to confirm that we could not pick it up that night and would come first thing the following morning. They confirmed that was fine - and that they would hold the car for the morning. I come in the morning - the first thing they say is that the rates may have changed since we are picking it up the next day. Odd and shady, but okay i guess. I then proceed to give them my confirmation number (reservation number) and they tell me that they have already given the car to someone else. I tell them that my girlfriend phoned to and that an employee at Avis confirmed they would hold the car. They say they have no cars... I ask to speak to their manager - they tell me they don't know where she is. She is late today and should be in soon. We have a wedding to attend - we do not have a car. I tell them i am in a rush and in an effort to not waste more time i ask them for their managers phone number so that i can phone her later to express my disappointment. They tell me they don't know their managers number. A few minutes later they tell me that she may be in the parking garage. I head down to the parking garage and circle a huge radius several times before giving up. The whole time i am there, several employees are smirking/interrupt my conversation to ask if other employees want coffee ect. NO REMORSE whatsoever. Totally inconsiderate, unprofessional, unreliable and frankly one of the worst customer service experiences I have ever encountered. PLEASE DO NOT DO BUSINESS WITH THEM - YOU WILL BE VERY HAPPY ELSEWHERE.