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| - They get the dreaded one star for rudeness. No customer enjoys being snubbed or insulted by the staff: if you get charge backs from customer's credit cards, then just STOP ACCEPTING them. Do not demand to see customer's ID to make purchases using a debit card, especially since debit cards can NOT be charged back anyway, and the customer has the PIN. When you insist on seeing ID, it tells the customer that you do not trust them, in essence telling them that they are dishonest. If you don't like taking cards without ID (which, by the way, is against VISA policy and VISA had you sign an agreement to not demand ID with purchase that your store agreed to in writing) then accept Cash Only! Problem solved. My mother would hand me her card so I could do errands for her buying her Chanel foundation at Nordstrom, they never asked for ID. And I was a teenager at the time. Why should a rinky-dink nickel and dime used-items shop demand ID for a 4 dollar item?? Doesn't make sense. You may get charge-backs from ten customers out of a thousand. Well, I am not one of them. You may get 100 customers in a day, every day. I go in to your store maybe, once in six months tops.
Another cringe worthy moment: Do not ask ladies if they would like a Senior Discount. They may be decades away from that benefits age. Just place the sign about the discount plainly and in large letters so they can ask for it themselves.
If a customer pays in cash, using Sacagawea (coin obviously) dollar coins, do not look perplexed and ask to see a Manager to ensure it's "real money". (this actually happened to me and I thought it was a joke. It was not). Again, insulting the customer implying they are dishonest. If your volunteers or staff cannot recognize US legal tender, perhaps they should take up another type of work instead of working a CASH REGISTER (key word here is cash, ahem) Common sense tells me, wouldn't it cost a person MORE money to manufacture such a coin than a mere dollar?? Even so - just ludicrous. Maybe the woman cashier was nearing Senile Dementia and lost her marbles, I don't know. But no one likes being accused of passing funny money.
The prices ARE right in this little shop, well sure there are some items that are ludicrously overpriced, but take it or leave it.
Their merchandise selection is sadly lacking, in fact I used to go more often and would see the same tired junk still there after I would check back every month- for 5 months! Sure, it's not the store's fault if no one is donating. If that were the case, then recycle items from your other stores! Mix them up or rotate them! No point in keeping the same icky dusty junk in the store if it's not selling. No point!
Also, like I said about the debit card/credit card fiasco, you are a SECOND HAND store. A store that gets its merchandise for FREE. You literally get every single item for absolutely at no cost to you- to make it DIFFICULT for any person to purchase your items which are 100% profit is a death sentence to your bottom line.
Don't be rude, in ANY way shape or form.if you cannot be nice asking for ID, then DON'T. Be cash only- that's it.
Have good product at the right price.
By the way, I have not been back to the store since a rude young guy insisted I show ID on a debit card I use a PIN to enter.
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