I love this place, I have been several times. On my first visit I was greeted by the owner and she walked us through the whole process and explained all the different paint and accessory options like stencils, stickers, and sponges etc.... If we had any further questions she was easily available and was very helpful if we made a mistake or were struggling to figure something out. Our pieces were done when they were suppose to be and I have never gotten back a broken piece of pottery. This place provides a wonderful painting experience!