Yesterday was my 'returns' day and I went around town taking everything back that we didn't need. I almost skipped PetSmart because I didn't have the receipt for the item and it had been several weeks since purchase. I decided to give it a try and was given a friendly greeting and helpful service, including receipt lookup. I was thankful for the no hassle return. Service at this location has been excellent for the last year since we got our puppy. Thank you!