Normally we have breakfast here, but we got up a little late so thought we'd give them a try for lunch. It was packed as usual but we got a nice booth and didn't wait too long. We were given our drink order right away and our food arrived on time. My boyfriend got the triple stack blt and I had the California burger.
I think they confused triple bacon with triple bread. There was only 3 pieces of bacon on the triple decker club style sandwich. On the plus side, his potato salad was excellent.
My cheeseburger, which came with half a head of lettuce and half of a tomato had a quarter size spot of shredded unmelted cheese on it, hidden under a salad. The burger was cooked correctly and it was tasty, it just wasn't a cheeseburger.
After we were finished eating we waited about 15 minutes before our waitress appeared to ask if we wanted boxes for the pile of uneaten bread on my bf's plate. We got our check and went to pay. The girl at the counter was talking to two other waitresses. I said hello and handed her my check. She completely ignored me grabbing my bill and card off the counter and continued to talk to the other girls. Not once did she tear away from her conversation or even glance in my direction while flinging my card and receipt on the counter.
Really Black Bear? Is it really that difficult to find a better hostess? It'll be a long time before we come back, and it's because of her, not to mention you're charging $9 for untoasted white bread and lettuce. Perhaps janelle would be better suited at busing tables or washing dishes, since she obviously doesn't understand that being a hostess/greeter means you actually have to greet people.