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  • Getting older, time to pick better & smarter footwear for the feets! Went in here last night simply due to knowing of the brand and this was the only outlet store. All was up to par and what you would expect from a decent shoe store. Clean. Plentiful stock, etc. Four stars would have been my rating. Now let me point out the above and beyond X factor that made me NOT want to forget to write this positive review AND bring this to an absolute 5 star experience... One word... Joel. Management pay attention, you have a gem here for customer service. The best retail service person I have worked with in a very long time. He was refreshing!! Here is some highlights. - He was sure to verbally welcome everyone coming into the store th - This was not a rushed, hurry up, buy your crap and leave experience. It was personal attention. - Even while it seemed he was training a new guy, (?) Joel only pulled away when he had to, with apologies too. - His knowledge of this brand on sneakers was amazing!!! - He actually took the time to ask, explain and teach alot about neutral shoe, technical terms for feet rolling to the sides, supports and what supports what etc! - His knowledge was both appreciated and directly related to what footwear was chosen. - Complete patience and pleasantness from in the door to out of the door. Two pairs of sneakers were purchased with a BOGO 50% off sale. That was a nice offering too. Again, in ending, I am sitting here still pondering how WONDERFUL it was to feel sincere customer service in a retail shop! Great job Joel, thank you sir!
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