I agree with the other reviewers - Scott is friendly, timely, etc. But what I did not like at all about his detail service was that my entire interior was completed with a "high-gloss" finish that took weeks to go away. He said it was a "conditioner" and would soak in over time. I like the matte nature of real leather, and this was a slippery shiny glossy mess. The cleaning detail was good though, hence the three stars.