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  • My family and I expected a long wait time because it was a busy Saturday afternoon. 15 minutes seemed reasonable so we waited. We did not expect unprofessional service by IHOP's staff. Our server was dismissive and unfriendly. She barely greeted us, complained about how busy she was, generally had a bad attitude, interrupted us as we ordered, and got portions of our order wrong. She dropped things off so quickly, we barely had time to ask for missing items before she rushed away. We were ignored by the server and other staff throughout the meal. At one point the hostess came back to check on the tables in our area, but skipped our table. We had to call after her as she walked away. We were rushed through the meal the few times someone did check on us. The most unprofessional part was probably having to ask for silverware and napkins after the food was dropped off. We then waited quite awhile to receive those items while our food sat on the table in front of us. When we received the silverware, the server was short 2 pairs but didn't seem to notice or care. My family was patient and polite even as we received terrible service. I've worked in restaurants before so I know how hard it can be, especially on busy days. I'm also aware that the restaurant industry is about flipping tables by getting as many people in and out as quickly as possible. I get it and respect how difficult the work is. However, I've worked at and dined in places where customers were still treated with courteous service even when the restaurant was very busy. I called the manager about 20 minutes after we left. She was very polite, took my complaints seriously, and assured me she would address the matter. It was the best service I received during my entire visit to IHOP, so I'm certain this location is capable of doing better.
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