As others have stated, this company is the WORST! I purchased a new Cadillac Escalade from Dave Towell Cadillac in Ohio to be shipped to Colorado. The poor communication and missed delivery time was the least of my problems... the driver allowed a salvage vehicle to be placed on top of the Escalade. Rusted metal, broken glass and other debris fell all over the Escalade's hood/roof, scratching the paint and denting. In addition, the hydraulics from on the trailer failed, causing the upper vehicle to crush the Escalades luggage rack/roof. All the driver would say is "well I guess you will have to file a claim", which I did. Their insurance, Progressive, has not advised it will be "weeks" before repairs are started IF they are started, as they are uncertain if this carrier was actually covered as they used a rented truck. Has been the worst experience EVER. Stay far away from these idiots. I have now been left having to file through MY insurance and hoping they can sub the claim to recover their money and mine!