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| - A few friends and I put in an order online. I am allergic to cilantro so we called this location ahead of time to see what does and doesn't include cilantro. My friend made it very clear that I have a cilantro allergy and we were told that it was a "side" item and is only included if we asked for it. We specifically asked about both the rice and the pico (which are both made with cilantro), and were assured that neither included it. We went ahead and placed our order and under my order I put in all caps NO CILANTRO just in case.
One of my friends left right away and drove 20 minutes to pick up the food and not only did they not have the Mexican Coke that they had on the website to order, guess what was smothered all over my food! Lots of pico with lots of cilantro! And the rice actually does not come without cilantro (like at Chipotle, where you can choose to have rice with or without the lime cilantro), like we were promised.
My friend called back and mentioned the first phone call about the cilantro content in the food, and asked what could be done about it. No offer of a refund, partial or otherwise, and they re-did the order. Friend makes the 20 minute drive back to the location and brings back my food. Mixed into the lettuce is MORE CILANTRO.
Not only could they not follow directions (twice), the food was not fresh, no Mexican Coke even though it was available to order on the site (Note: the Mexican Coke was priced $2.29, and the 20 oz fountain cups we got in place of them were supposedly the same price), the nachos and quesadilla were super soggy, the guac was black, and my friend had to remind them to give him his change.
NEVER. AGAIN.
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