I had the SAME experience as Stephanie N. with the same hair dresser! I think her name was Colee? She turned my blond hair several tones including purple and orange (NOT a good look).
I was there THREE hours and she burned the heck out of my hair and scalp by bleaching it THREE times!!!!!! My scalp is red and in pain today (this took place last night). When I called this morning thankfully the woman on the phone seemed very understanding and said she would have it fixed (by someone else) for free...My guess is she knows that Codee has done this before....
The damage has already been done to my hair, it's brittle and all sorts of messed up so who knows. I am headed in to see what they can do after work. (yes, I am now at work with orange and lavender hair).
This is NOT acceptable. I still tipped her 20% (I felt bad because she tried but clearly has no idea what she is doing) so now I am out $100 dollars, have a burned scalp and HORRIBLE looking, damaged hair.
At this point I want my hair fixed and my money back...I'll update after I have it "fixed" this evening.
UPDATE - After talking to the owner (Julie) and having her go out of her way to make sure things were fixed, I have a whole new appreciation for this place. She made sure she was there to see my hair and discuss options with me, gave me a bottle of treatment to undo the damage to my hair and paired me with an absolutely awesome stylist (Molly). She made sure I was 100% happy and really put all her effort in to fixing the damage. I will be going back to her for sure! I love love love my hair, too bad I ended up with Colee the first time. Molly was much more professional and friendly and she now has a new and happy client.
Thanks Julie and Molly for fixing the mess! I no longer look like a school bus for the holidays! phew