Well, I guess I can take another airline off my Christmas list. Just got home from a trip to Aruba. We went on American Airlines. Their staff seemed a little cranky on three of the legs of the trip. Can't put a real big smiley face on them. But, the biggest complaint I have and which will keep us off this airline in the future is the way they handle the checked baggage process (at $50/bag). We checked our carry-on type bags at the check-in area as requested. We get to the gate and all these people who didn't do it at check-in, saying will carry-on, knowing they will get it free at the gate. Well, American that's a bunch of you know what. If they bring to the gate make them pay like everyone else! Like I said no Christmas Card for you.