When it comes to tailoring or altering the tailor has to know what they are doing and do it well. For me, getting a $150 pair of military trousers altered, I wanted to know that the person doing the alterations was going to listen to what I needed done. Susan, does know what she is doing and she believes that her customers are the boss. She will listen and offer great customer service with that. I called multiple alterations shops in the valley that had been recommended to me by my military buddies and all of them were either in Phoenix or Scottsdale. I did not have to drive 30 min to get my alterations done and that is a big plus. Lastly, she only charged me $12 and it took her only 15 min to get my trousers altered and looking good. I am recommending her to all of my military buddies that live in the East Valley.