Super Awful and Disappointing Marriott. *Don't Stay*
They should rebrand this as a courtyard. It is a new "concept" that lacks service or quality. It is especially shocking considering I am in the heart of the south and the staff is lacking Southern Hospitality.
This morning I called to have a latte delivered to my room and they explained that Room Service does not have a latte in the menu!?....I travel weekly at it is common to offer Lattes at hotels, especially newer or renovated properties.
I then asked if someone may be able to do me a favor and stop by the M Lounge and help me with a Latte from the machine that makes Lattes there and deliver to my room. I even offered to pay 20.00 for the assistance and was told NO that it is not a service that they offer. I then offered 30.00 as an incentive. -- nope
It is 7:46am and I have tons of work to do. There hospitality is lacking and it is even worse to think they missed out on learning "Southern Hospitality" living here in the South.
This property is a sad example of a Marriott and I will be contacting corporate about this new terrible "self serve" format. It's not good.