I've had this place bookmarked for quite some time and was finally able to try it today. I read the reviews about how it's busy during lunch time so I called my order in. The guy who took my order was not friendly at all, extremely short and rude. I explained to him I was not familiar with the place. Didn't have any problems picking up the order. The place was empty and parking was easy. Find out my sandwich is missing hummus and I ordered two vegetarian sandwiches. The website said it came with hummus. So to my surprise I just paid $22 for bread lettuce and mushrooms. I called and told the guy my sandwich was missing the hummus. He said the vegetali doesn't have hummus on it "today". Great. The website said that sandwich came with hummus and that's the reason I ordered it. Didn't offer me a refund, credit, or an exchange. Really disappointed in the customer service. However, the bread was good, the mushrooms were marinated and the sandwich would have been great with hummus lol. I was really looking forward to ordered bread from here for the holidays. Unfortunately, I don't think I will return.