Horrible. I called to schedule an estimate and I was TURNED AWAY. Horrible business practice. Very strange that this business has so many reviews and none of the other HVAC companies have very many or any.
Part 2
Almost a year later, this is the response to my review:
"run, I think you misread Miguel, or you are confusing him with someone else. If he couldn't race right over to your house to give you an estimate, it is probably because he was neck deep in work. I'm sure he would have been able to come out within a day or two if you would have given him a chance. I've seen your reviews, and you tend to rate at both ends of the scale, love or hate. To rate Miguel a one star and say he is horrible is pretty nasty..."
He told me he wasn't accepting any more appointments and ended the call abruptly. "Given him a chance"? I'm a paying customer, you're providing a service. Stop whining, act professionally, and recognize when you've provided horrible customer service. You should be asking how you can make this right, not attacking the potential customer that you turned away. TO ALL THE YELPERS OUT THERE: imagine what you'll have to deal with if something goes wrong with these people--