Should have a separate room for people for party booking. It was a struggle to talk over everything that it took us 45 mins for a simple conversation cause we needed to keep correcting everything. Even trying to call on the phone was too much of hassle.
Actually birthday party day was total chaos. I was told I could've been in 15 minutes before my start time so I had my guest come early just for us to be packed in the entrance way and no workers can tell me what was going on and kept giving me the run around. How embarrassing. I had balloons and decorations with me so they asked if they could set it up in the room.. They literally kept the balloons tied up together and the decorations in the box when we got in.
The hosts were TERRIBLE! I understand that it's a new place but they definitely should've been trained more. Even with simple instructions from me, they couldn't even handle. They were too quiet and too shy and had no itinerary.
As someone who paid well over $1000 for a 2+ hour birthday party I was expecting to have a better time. I would have never done this if I knew how unprofessional it would have been. Better off going to chuck e cheese paying fraction of the price.