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| - Dear DQ, you get a D for your fast food quality, and a Q for your customer service and restaurant maintenance. It's a shame because your ice cream is great. I preordered a father's day cake, filled out a form with details, only to pick up... no cake! Good thing I brought the receipt, they gave me a cake, but the icing decor is so horrid I felt like crying. (Check out photo).
Secondly, your restaurant cleanliness standards are no short of disgusting. When I arrived, one whole section floor was wet and full of tissues on the floor, the soda machine was leaking soda all over the other side, and the tables all had leftover wrappers, napkins and both the floors and the tables were Sticky. The entire time we were there NO ONE was cleaning. I am surprised anyone goes back here to eat.
Thirdly, your staff is very slow and unprofessional. Kid in front of me was asking for a cup of water and the counter guy rolled his eyes at her before giving the cup. Moreover, he kept yawning while taking orders!!! So disrespectful, and obviously, 100% disinterested in providing any decent service. I noticed on yelp several of your outlets get poor reviews. I really hope you would listen to your customers before they all decide to leave you.
P.S. For ice cream cakes guys (and ice cream, Italian ice), Rita's on rainbow sells good ones, plus their customer service is excellent.
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