We don't eat Burger King often because there isn't a close location anymore. We decided to go to Kannapolis and have a Whopper since it had been a while since we had been to BK. When we pulled into the parking lot the drive thru was backed up. We were dining in so we didn't think it mattered. We were wrong. There was also a line at the register and a line waiting for food. The employees stopped taking order at the register and directed their attention to the drive thru. The cashier decided to make an announcement apologizing for the wait and promised to take our order as soon as she could. She then went back to help out with drive thru. The line to the register was mad. People left in disgust. The people waiting for their food was in disbelief. The employees had a bad attitude and didn't understand what they were doing was bad business. The service was horrid.
They had a good sanitation posted and somehow the dining area was tidy. The food was okay once we finally received it.