Came here with my coworkers during lunch and was pretty disappointed. First off, I've heard from friends and colleagues that Firebirds is pretty fancy which is why it took so long for me to eat here so I did have high expectations.
Service was great for our party of 6. I had no complaints on that end. I'm not sure what the party size for gratuity is but we weren't charged so we all tipped well since the service made the lunch.
I ordered a burger thinking that it cannot be messed up. The burger was a little more firm than I prefer. It also wasn't juicy at all. It had the appearance of being handmade but tasted like it was shipped frozen. Also, the buns were stale. My coworker ordered a chicken sandwich of some sort and got her bun switched out. When she received her new sandwich, they literally put chicken on a warmed bun and took it back out. She was missing all her toppings like cheese, sauce, etc. I didn't want to even bother switching mine out at that point. Another coworker ordered the shrimp tacos and raved about it. The other coworkers ate but didn't comment on the food- guess it wasn't anything special.
If I do return, I plan to get a drink at the bar. They looked really good.