I've had a horrible experience every time I've been there. I had a lot of hope for this spot. Let me start off by saying that their sheesha is over priced and not that great but their food is decent. I did however have a spider in my food once. Their customer service seems lacking but the people are nice. Their time management is horrible and the owner is not a nice fellow. He does not know anything about for customer service. The servers are the only reason the place is still running. For all these reasons I have to give Haze Lounge a 2. I hope that some day I can give you a 5.