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| - If I could leave no stars I would. I went here today to pick up some breakfast for my co workers and I. I called in our order and asked if I could substitute my grits for fruit, the young lady on the phone said thats fine at no charge. As Im paying for my food I see an additional charge added on as the cashier was ringing me up, I asked her what the charge was for, she stated it was an additional charge for the fruit. I informed her the young lady on the phone stated there was no extra charge. She replied and stated she wasnt the cashier and there is a charge as she proceeded to snatch my card out of my hand and say she'll just take it off. I asked one of the cooks who the owner of the restaurant was and she said it was the cashier. The same cashier that snatched my card out of my hand. The cook asked what was wrong, I explained to her that she was rude and she's usually rude when we come in. The cook replied and stated "maybe it was something you did to her, she's nice to everyone else and if you dont like the service you dont have to come back" I've never heard this come from any business, I was truly appauled. I then return and say due to the poor service I would like a refund. The Owner/cashier asked what was wrong, I explained to her the issue. She denied her being rude, she stated "if theres nothing wrong with your food I can't give you your money back, its your problem" (while putting my food back into the bag). During this time her daughter/cook is at the front saying she called the police. My co worker and I were standing there speaking to the owner calmly and professionally doing nothing wrong only asking for a refund due to the poor and rude service we received (this is not the first time, I decided to try again assuming she wasnt having a good day). The food itself is mediocre and overpriced and definitely not worth being treated in such a manner where u feel uncomfortable especially when you're the one spending the money at their establishment. Its just unfortunate that there are still people who have such a backwards way of thinking towards others and feel they can speak to people any kind of way just because they own the establishment. I would not ever visit this place again nor would I recommend them to anyone. She did not try to rectify the situation or apologize she clearly stated to my co worker and I, if you dont like our service you dont have to come back. Very disappointing.
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