The first time I brought my dog here I asked about the free first visit coupon. The employee told me I had to have the coupon printed out. I informed the employee I was unaware of that & then I was told "it's okay, you can use it on your next visit." That was a complete LIE! The office manager refused to honor the coupon stating it was only for the first visit. In addition, while I was waiting for the doctor to exam my dog the office staff could be heard using foul language and were very unprofessional. This vet was highly recommend to me by someone at a dog park. Unfortunately I will NOT return or recommend them to anyone!