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  • Just had a very frustrating visit with Herbal Nails, I frequent often. I called and asked if hey had time for a gel manicure, they said yes come in. I got in at 9:45,10 mins after I called. When I arrived I asked if it was realistic to be done by 10:15 because I have a doctor's appointment. They assured me yes, then after waiting until 10a my nail technician said I can finish in 25 mins but I'll rush and it won't look good. I said I was frustrated because I called ahead and double confirmed my time constraints when I came in. I left with my gel being removed and half of a manicure. Of course I was charged for a full manicure and the gel removal, on top of that they pressure you so much to get SNS ($50) because it's better for your nails. I explained that I've tried SNS for months and it wasn't worth it to me. She then seemed very frustrated with me because she felt like I was rushing her and I didn't want a $50 SNS manicure. I left very upset and still without my nails done. They lost a loyal customer today-
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