| rev:text
| - This was my first time at the Cosmo, stayed 06.19 - 06.21.11. Received an invitation for a complementary Terrace Studio, F&B + Identity Play, so I decided to take them up on their offer.
Beautiful 4 billion dollar hotel, contemporary, high end finishes, feels smaller than it is...
The woman at check-in was my second staff impression after a very courteous doorman held the door and welcomed me to the Cosmo.
This front desk staffer was robotic & soulless, the human equivalent of an ATM. I tried my best to engage her, after all I was in Las Vegas to enjoy myself and excited to experience all the Cosmo had to offer.
She could care less, no welcome, no explanation of the hotel or it's vast amenities, she looked down continuously, minimized eye contact, and rushed me through the check-in process. What was the rush? Her colleagues were standing around because the front desk was so slow, no one was waiting. In the end she mumbled something about a premium view and our room not being ready.
Clearly the wrong person for the job. She would be better suited in a behind the scenes position with zero guest interaction.
After check-in, things improved... We ate breakfast at The Henry, food was a 7, service was an 8, cocktails we're a 10. Then off to the LV Convention Center to attend an event.
When we returned early evening, the front desk staff was very accommodating. Our Terrace Studio Suite was excellent. The view of the Bellagio Fountains and Las Vegas Strip rocked. Comfy bed with European bedding, sleek furnishings, 2 LED, HDTVs, luxurious bath, shower & soaking tub, efficiency with microwave, dishwasher & Sub-Zero, outstanding private terrace with lounger.
My only interaction with the housekeeper assigned was poor. Her overall demeanor was unresponsive, like she had the life sucked out of her. Later I had a housekeeping issue so I called guest services, it was resolved by another staff member within 20 minutes.
Dined at Holsteins, Kobe beef burger was amazing, mac & cheese appetizer was poor, booze-infused shakes were delicious. Overall food and service was a respectable 8.
Tried the pizzeria late night after seeing Holly Madison's Peep Show at Planet Hollywood. The staff was upbeat and accommodating, the pizza, mediocre. Food a 6, service gets a 9.
*Overall the Cosmo is a 5 star property that delivers a 3 1/2 star experience. I am going to give them some time to fine tune operations and try them again...
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