Just wanted to let everyone know about this good restaurant. The food is great especially the Deep fried Lobster, my favorite! But please don't count on the restaurant to honour your reservation. They will simply give your table away to someone else and tell you that you should have written to them separately or that you should have known that they could give your table away.
I made a reservation for my party of friends and relatives around 48-72 hours prior for a table for 5. This was done through Bookenda. No problem! We showed up at the restaurant about 5-10 mins ahead of our booked time and after a bit of confused looks by the girl ( ?Manager) at the front we were shown to the bar to sit on high bar stools. One of us in the party (71 years old) has difficulty climbing the bar stool which is really one of the main reasons for the reservation. When we pointed this out, the manager's attitude got somewhat rude and we were told in no uncertain terms that the Bar is the only place avilable and that if we didn't like it we could leave. I pointed to another empty table that was available, but I was told that this table was reserved for somebody else arriving in half an hour!
There was no explanation as to why they would ignore our reservation, there was no attempt to make us feel better by saying please wait a few mins, have a drink or an appetizer on us etc. that a responsible good establishment would do when they make a mistake. There was not even an apology. Apparently this was all our fault.
We were eventually given a table about 45 mins later. Food was good as usual, but the arrogance and business practices of this restaurant are very disappointing.
Abe and Nimmi Abraham
Toronto