I would have gave this place a zero if I could for the worst customer service ever. I had my dog dropped off with instructions to call me if my dog needed anything other then a deep clean. I guess I can give them one star for doing that.
I get a call saying that my dogs teeth were infected and needed extractions. I asked the price of what it was going to cost for 18 teeth. The lady I spoke to told me $380 including the deep clean and I might have to pay a little more for the medications given. I said, " I'll give consent to take out 18teeth for that price."
I get a call so that I can pay over the phone and this time the woman I spoke to told me it was going to cost $440. The extractions and deep clean was a total of $400. I explained to her that I was told specifically that I was only suppose to be charge $380 and she responds well we never know how much it's going to cost it's always an estimate.
I explained to Nichole who claims she is the supervisor (who knows if she really is) what I had agreed on earlier that day and she told me the exact same thing that it is just an estimate. I know how scammers work so when the lady first called me I specifically said, " I consent to 18th teeth at $380 and whatever the medication costs."
Look, I don't care about Paying extra money when someone is truthful and upfront but this lady straight scammed me. I don't feel as if that is fair to be told one thing and then switched to say something else. VERY unprofessional.
So I asked to speak to the girl that called me and of course Nichole expressed she have no idea who called me as if there are 100 people that make phone calls in that office. She then in a sarcastic voice started naming everyone in the office. I didn't catch all the names but she said Dona, heather, herself, and other girls. Couldn't catch them all.
I eventually paid since they wouldn't give my father in law my dog until I did so. I guess this place has three stars for a reason. Bunch of scammers and will not be getting my business ever again because of their untruthfulness and professionalism.
Thanks!