BEWARE: We have purchased our last 3-4 Ram Diesel Trucks at Larry Miller. Their sales team was amazing. However!!! Jan 2017 we purchased a BRAND new dually which 9 days later was found to have defective engine block. This was discoed 1800 miles from home while towing our new 5th wheel home. We were stranded in Nashville for two weeks, when Chrysler discovered the DEFECT, they offered to pay our camp ground stay, fly us home and transport our new RV home... nearly $5,000. Now Chrysler has asked that Larry H. Miller assist them in getting us a replacement vehicle... AND THEY REFUSED TO HELP US!!! We were told if we want to BUY A NEW VEHICLE THEY WOULD BE GLAD TO HELP!!! WTH!! Did I mention we purchased our 3 or 4th Dodge Diesel from them and now they sell us a DEFECTIVE engine and drop us like a sack of potatoes?!?!? So here we sit, almost two months, yes thats 2 car payments later and a brand new fifth wheel we are also making payments on that we can not use and they REFUSE to work with Chrysler to get our replacement vehicle to us!??!
The below response from Larry Miller is a not accurate! We were told two weeks ago by Aj that he spoke to the dealership and the vehicle had been secured!!! It was when Larry miler realized they might incur expenses is when they canceled the deal! And this just didn't effect our vacation!! We have missed TWO vacations and we camp in our fifth wheel EVERY WEEKEND and now we are paying storage on a new fifth wheel we can not use!! this nightmare is effected the entire family and Larry Miller is only out for money!! Not customer service!!