First, never have I experienced the kind of customer service that Michael gives. She's amazing, caring, and either has eidetic memory or an amazing system because she seems to remember every owner and pet by name the minute they come through the door. She's completely on top of things, quick to resolve difficulties, and always shows compassion.
The rest of the staff is just as good at what they do. My dog can be aggressive, but the techs and Dr. Watson handle her like she's the friendliest mutt in town, and she responds! I'm always amazed when she goes with them to the back for tests or shots so willingly. (And, bless their hearts, I'm appreciative of how matter of factly they handle the accidents she has because she's frightened.)
The vet I'd used previously told me my 10 year old dog was just... old. That her aches and pains were inevitable. Dr. Watson put her a regimen of diet, exercise and pain medications that have turned her back into a puppy. We're so grateful for the care and attention we receive.
As for cost? More than fair. I was paying double for almost everything at my last vet (and they weren't high end). Animal Hospital of Laveen is a lifesaver--literally--for my dog and my budget.