This place is outstanding!! I called around 730AM, desperate for a same day appt because my car sounded like it would surely die any minute. They told me to come on in, they would make room. Ahhhh, big sigh of relief. The service advisor John was ultra patient with my explanation of what's wrong, "I don't know exactly....it's making a strange whirring noise". I am sure he wanted to laugh out loud at me, but his professionalism and outstanding service skills took me seriously and got my car all checked in. He communicated eloquently and explained everything they would check. I wasn't sure if the shuttle could take me to work, as it is quite far, but as luck would have it they absolutely did. They didn't even question whether or not the location was in the 10 mile radius (which it was not). They dropped me off AND picked me up at 4pm. Amazing!! They had planned on replacing a belt that I approved for them to replace because they said it's likely it needs a new one. When the mechanic checked the belt he said it did not need replacing after all. They saved me $40 when clearly they could have sold me that belt! Everyone know it's a little more pricey to get you car serviced at a dealership, but these guys make it worth it!