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  • I've never had anything better than mediocre customer service in Cara's. Usually the sales clerks struggle to even greet those walking into the store. My most recent experience involved a rude clerk with awful people/sales skills who insulted my idea of a gift and also suggested I get a water bottle instead of spend money on a piece of jewelry. Nice- I'm sure your sales lead will be pleased to read that. I walked out immediately and took my business to Nordstrom Rack and got a beautiful pair of Kate spade earrings and an Alex & ani bracelet for a much better price. I would be both embarrassed and disappointed if i was the store manager here. I then also went to the Lovely Paperie in Rocky River after my stop in Cara's today (which carries similar items) and was absolutely blown away by their customer service and helpfulness. If you don't want to be treated like a nuisance or a peasant, make the 10 min drive to Rocky River. You lost two decent sales to two other stores because of your rude/clueless/unprofessional associates.
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