I went here for dinner last night with 3 girlfriends after reading the mainly positive reviews and having walked past it many times and seeing it always busy. We had a TERRIBLE experience. It was a busier than normal night, we think because of Canada Day this week, but this is no excuse. We were sat at a table in the dark, back corner and we asked to move outside once a table opened up. Our request was promptly forgotten.
We were given one drink menu between the four of us and were told we had to wait for food menus as they did not have enough (not even all the inside tables were full...). We had to flag down our waitress after 10+ minutes to order drinks. The glass of Pinot Noir was terrible and had to be sent back. The second glass which supposedly came from a newly opened bottle tasted the same. We asked one waitress (to be fair, it was her training shift) about the beer special on the menu (which reads "Ask your waiter"). She did not know so she grabbed the experienced waitress who also did not know what this special was...
We were finally given food menus (only 2 for the table...) and had to again flag down our waitress to place our order. We ordered 3 half pasta dishes, bruschetta and mussels. While waiting for our food we moved ourselves to an outdoor table which was still dirty and we cleaned off ourselves. The bruschetta came in good time along with some bread for the table. When the mains hadn't arrived after 35 minutes, we asked the waitress when we could expect it. She was rude and defensive and said "you saw me put your order in, we're just really busy tonight". Upon waiting another 20 minutes for our food, I went inside to inform any staff that was listening that we had been waiting so long we weren't even sure we wanted our food anymore (it was 10pm on a Monday night at this point). Two of our mains came out 5 minutes later, the two others not for another 10 minutes. The food was average overall, it didn't have much flavor and was absolutely NOT worth the wait.
They took 25% off our entire bill but despite this I will not be returning to Stazione Centrale ever again.