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  • unbelievable. I plan and i booked ahead. upon arriving to my room, they have a $20 coupon in the hotel book they gave me and had left me a message about a $20 discount on massage..............NEITHER THAT THE SPA WOULD HONOR........and there were two of us. $40 gone. .........they automatically FORCE you to pay 20% gratuity prior to services. Why would any techniciian offer you quality service when the tip is already in there and not going to change either way??................and here's what that gets you as a customer. I sat in "the hall" with 2 other men who had 2 p.m appts (my tech was Lee) they were gone about 3-4 minutes before my tech came to get me. We walked through a maze, and finally ended up at my room. Massage was good (not great, not weak) She spent at least 8-9 of the minutes fiddle faddling around other than massaging me (lotions, towels, washing hands etc) all of a sudden she told me we were done. seemed quick. i got back to my locker (across the spa) changed into my clothes and walked out. When i walked out, my Iphone told me it was 2:53 p.m. i didn't go into that room till 2:05 and she didn't start on me till about 2:10 (i had to get under blankets) and i had to be done by 2:45 in order to possibly be out at 2:53. i really got a 25 minute massage (or there abouts) yet was charged for an hour (or 50 minute) no one asked how it went or how i enjoyed. they do have a nice facility, hot tubs, sauna, showers, steam room, and once you pay, you can use such all day............................................but if you charge over $100 for a 50 minute massage, you have to give it to them. AND STOP MAKING US PAY A TIP BEFORE, WHAT INCENTIVE DOES THE TECH HAVE?
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