I really want to like Tropical Smoothie and truth be told when the food is as described it's perfect. Unfortunately that has not been the case on three separate occasions, one of which was a remake visit courtesy of the regional manager.
I appreciate the manager offering to remake our wraps (yes that's plural) and I believe that the customer service standard is held high. The employees however are lacking. To have a wrap done incorrectly three times by DIFFERENT employees is simply carelessness.
In total I've have 5 incorrect wraps/ paninis. One occasion I was informed by the employee working the computer that the hummus veggie wrap doesn't come with a spinach kale blend as described because "people don't order it that way" and "it doesn't hold up well"
Well guess what? When I order a wrap I expect it to come as described. I know, how crazy and unreasonable. How outrageous of me to expect pickled onion and the correct greens on my wrap when that's what I'm paying $8 for.
At this point I'm so frustrated that I won't be returning, which is very unfortunate because like I said WHEN THE FOOD IS AS DESCRIBED ITS PERFECT.
Also I would like to note that this location in particular is more often than not understaffed.
Thank you Melissa for trying to save this customer but your employees need a reality check. It's not you, you did what you could.