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  • Referred to Ace from American Home Shield. They scheduled appt. for Wed 1 to 5. Repairman called me on Tuesday to say he was on his way. When I said appt. was for tomorrow, he said OK. I asked if that was a problem, he said no. Well, it is now 5:00 on Wednesday and no repairman. I have been calling all day to make sure someone is coming and Ace NEVER answers their phone. You must leave a message and they never call you back. I did get a hold of the repairman who called me yesterday. He said he was not scheduled to my house today but he would call the office and have someone call me. Nobody has called yet and that was about an hour ago. THIS PLACE HAS TERRIBLE CUSTOMER SERVICE. I would never recommend them.
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