The service is terrible. We moved into a house and called the Gas Company on a 8/7 to do the least reading and connect the gas for us. We were told they couldn't come out until 8/15, a week later because they are busy in Charlotte, N.C. Since we have no hot water at our residence, I called Piedmont back and asked if they could come out sooner and they said Monday would be the earliest so still no HOT WATER! What's terrible is there are no other Gas companies in that service us.