This is the first time I am using this service and already have red lights going off. I am still waiting for my first order thinking that I would receive it at a timely hour as I don't have a doorman at my building so have to be home. Waiting from 9 am to 11 am and phoned their delivery service (after a long chat they finally gave me the delivery service number and it turns out to be Loomis coming from Montreal!) only to find out that a) they cannot even contact the driver to find out a time frame b) Loomis told me that they DO NOT TRANSPORT PERISHABLE GOODS!! (this was after I told them what was in the box) c) the food came through Montreal last night at 5 pm so that means that it has already been on the road for 16 hrs (it is now 11 am in Toronto and still no food) so definitely NOT FRESH. I did the Chat again and told the operator what I had been told and that I would be canceling my subscription and expect a full refund. I will be making a formal complaint through the BBB is they do not refund my money. The company works under false pretenses and have unscrupulous business practices (i.e.: Loomis was not aware that they are delivering perishable goods)
DO NOT USE THIS COMPANY