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  • I have gone to Women's Specialty care under Dr. Kelly for two years. Overall the staff has always been very unfriendly, even cold at times. But just this year they pulled some major shinanaghins on me that have caused me to leave them for good. First off I recieved a bill for a Wet Prep (which basically is a Pap), when I didn't get one. I had a urine sample- which I never got billed for until I went back to them for a check up and was told that because of my 'outstanding' bill I couldn't be seen, unless I fixed it right then. When the front desk lady told me this I was confused and informed her of the Wet Prep bill I was recieving- I told her that it must have been a mistake and that they possibly could have given me the wrong bill. She tapped on her computer and snapped- yes, SNAPPED that they had no such Wet Prep down for me. No, really? That's why I'm saying it must be a mistake. Well the Wet Prep bill was not resolved right then, because no one, NO ONE would listen to me for more than a second before asking "Can you pay this urine smaple bill?" and totally ignoring the reason why I hadn't paid it yet- BECAUSE I AM GETTING THE WRONG BILL! For two months I called, left messages and sent emails but no one ever called me back or even tried to help me. I had to call LabCorp (who was trying to bill me for the Wet prep) they told me they themselves could not help me, that the doctor who requested the test/sample had to stop the request and then called the manager- yes, the manager. Of course at that point I was contacted- daily, and told that they magically found some doctor notes that said I had a sample taken for testing. I would remember her going up my U-ha and taking a sample. They were rude, they talked down to me like I was some child, they threatened- saying basically if I continued down the line to a lawyer that because the doctor had NOTES that anyone would side with them. Worst place ever, save yourself a headache and don't ever come here.
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