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| - I've had three experiences with the Car Shop, and I would generally recommend it but not without reservations.
My first meeting was for a cracked intake manifold. They took care of everything relatively quickly, the car worked great afterward, and they took care of the small regular maintenance problems which they saw as a complimentary service. It was a great experience, and they had great followup as well.
The second meeting was when the replaced intake manifold cracked. Now, that sounds bad and it certainly was a pain for me. What I was told (by them, mind you) is that the part they had used wasn't as robust as the original. I had told them to save money with aftermarket and used parts where possible, and I honestly don't think they deserved any blame for it. What they did do was fix the problem at a very deep discount and very quickly. I can't say I could have reasonably asked for more, given the situation.
The third meeting was for a fuel regulator problem, and again they were fast, professional, and had great followup.
So, why is this four stars and not five? Part is my reservations regarding the manifold issue, and that that particular fix seemed to fail quickly. The other is that their prices do seem high; I've gotten lower estimates from other shops for the same job, my own limited knowledge of repairs indicates they charge more than the average for the work they've done on my car, and they do charge more than 100 for an initial diagnostic. That being said, if you're looking for excellent customer service, turn around time, and follow through, then this might be the place for you.
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