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  • If you plan on having your child having swim lessons at Southwest YMCA, especially the one on one, I would be cautious. My child's swim instructor was extremely unpredictable and unreliable. I would say 4 of the 8 swim lessons the swim instructor called in sick. One time we agreed on a different day to meet for a swim lesson the instructor forgot. It got to the point that I would email the swim instructor the night before to make sure we would still have a swim lesson. I had emailed the instructor the night before she said she would be there so before we left she called 15 minutes prior to cancel the swim lesson. I would say this experience has made us decide not to continue swim lessons at the YMCA. No professionalism, no reliability, pure amateur. It's frustrating because you make plans around these swim lessons and when the swim instructor can't be professional, as in showing up, then it just makes you very weary every time there is a lesson. Will she be there or will she not? Also while your child is trying to have swim lessons, in a particular spot for swim lessons that does not even indicate it, of course you will have loads of people coming into the pool from that section, other kids, scuba divers, people who don't have a clue a swim lesson is taking place, because there are no signs indicated. It's hard for a child to focus with such commotion. If I could give this review a zero I would. The only thing I like about the YMCA is the Zumba and being able to swim in the Olympic pool, when it isn't closed. The place is run by unreliable, unprofessional, amateurs, who don't give a fig about your time and money. The staff up front are professional and courteous.
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