I came by to get a replacement part, a cup holder in a recliner chair. They said I was on my own, no help. I had to find the company via internet searches and called them. They said they couldn't deal directly with me, for distribution agreements. But they gave me the part number and told me the retailer could easily order it. They gave me the direct number of the person the retailer would have to call.
I came back to the store with this info and they told me they couldn't help me. I felt like because I wasn't a big revenue "mark", why is it worth thier time.
Alas no replacement part.