Customer service here is always TERRIBLE. I have bought many pairs of shoes here and it's as if myself and every other customer in the store are dentists and are scaring/repulsing the sales associates. I always have to beg for help and that's not ok.
Shopping for a pair of frye's was the worst experience I had here when I was yelled at by an employee for asking someone else for help because I was unable to find her for an extended period of time.
Another instance I came to purchase a pair of hunter boots. They did not have the size I wanted so they ordered them from the uptown location. I came to pick up the boots when they arrived downtown and they ordered them in the wrong colour. On the second try they accidentally sold the pair to someone else that was ordered for me. Third times a charm and I finally got the boots and they gave me a 10% discount, but I had to wait a month when it should have only been one week.
No wonder there is a permanent hiring sign stickered on their window. I have recently been sourcing the brands they sell to other more competent stores to save me a lot of grief.