This is a summary of what I have gone through since Thursday, it is now Monday:
Complaint filed with the BBB: Water tank needed repaired or replaced. Appointment made for Friday 1/10/14 at 5:30pm. Called around 7pm to check status, notified that they were busy and I would be bumped to the next day with a window of Noon to 4pm. Called at 1pm and was assured that a tech would be coming and that I would receive a call to notify me when they were coming. Called again at 3:15pm, restated the issue and again was reassured that help was on the way. At 8:49pm, used the Gillece website and entered a chat with customer service explaining that no tech arrived and that I didn't receive a call to inform me that they weren't coming. Rep stated that they had Sunday hours and I could call at 8am.
Called Sunday, 1/12/14 at 8:02am, was assigned a "window" of 10am-2pm. Called at 12:30 and was assured that I was on the list. Rep took all of my info and I stated that there was an open service call from Friday and she stated "I can see that this is not the first time you have called".
It is 6pm on the 12th and I still have not recieved a call. I have been without hot water since Thursday.
I find this to be negligent and poor customer service. I am living in sub-human, sub-standard conditions. I have to boil water to take a bath and wash dishes. This is not sanitary.
NEVER USE GILLECE. POOR CUSTOMER SERVICE!
Oh yeah, and I was informed today that my complaint with the BBB was "closed" because it was deemed invalid!