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  • I had to go in today for both a MRI and a MRA. First they had the wrong name in their system. Then they insisted that I needed Contrast when my doctor said I didn't need it. Then I waited over 1 hour to get to the actual test. Then I was slid into the machine and panicked after 10 seconds. Part of the problem was they never gave me a panic button. The mirror was angled in a way that I could only see my own eyes instead of out the machine. The headphones they gave me weren't even playing music. They wouldn't even offer me to take a moment to breath and relax, instead they quickly pushed me away from the machine and back to the changing room while saying "Make sure you pay your co-pay". I told them F* no I didn't even do the test, why should I pay? Then they said you will need to reschedule with a sedation, however I would have to have someone come with me. I have only one friend in Las Vegas, she is not able to take off of work just to take me to a MRI. Other issue is the next available test date would be over 2 weeks away. I asked if I could run home (I live 15 minutes away) to get my friend to come with me for the sedation. They said "We are Triple Booked and you will have to come another day" They really lack any and all compassion. They are run like a meat market where you take a number and they don't even care enough to make your experience pleasant. Sad thing is, they are the only ones my Insurance will pay for.
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