I can't quite figure out how these people are doing better business than Katie use to do. I went to Katie weekly for years, because she was fabulous at what she did.
First time I returned after she sold, the shop is completely packed. Instead of telling me that there was a ridiculous wait, I sat in the lobby for 30 minutes. Then was moved to the pedi station, where I sat for an additional 30 minutes. The girl who did my pedi was horrible. I could have done a better job myself at home.
Then I get to the mani station. The arrogant woman doing my nails has an overblown opinion of her work. When I told her that I was a faithful client of Katie, they bad mouthed her, which is unprofessional and pathetic.
Then after being told how much better and more attractive they were, she proceeded to give me one of the worst and over priced full sets I've ever gotten.