I was here for business trip and Panera was closer to the hotel so I went in. The place was clean and spacious. The lady who helped me at the cashier had an attitude which she telling me that store will be closed in few mins, which is nonsense. They had full hour of business to be open. I guess she didn't want to work.
I ordered a sandwich and a cup of soup, and my mother ordered same combo but a different sandwich. The iced coffee which they had at the counter was way water Dow iced coffee. It wasn't good at all.
Couple mins later, we got our food. The food looks present well. The soup was lukewarm and not hot. The sandwich was not bad but too much pepper. I guess it's a Cleveland thing?