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| - I never write reviews but I feel I need to let people know of our experience for the Father's Day Lunch at the Bickford Bistro. It was a disaster putting it mildly, Badly organized and managed, unprofessional, poor hospitality, an absolute mess. It was the worst event we have ever been to. I couldn't stop apologizing to my family for bringing them there,
There was a very long line to check in, no reservations were accepted. They should have arranged for different seating times instead everyone arrived en mass. Once we were sent to the Ballroom to find a table, we noticed all the tables were set to seat large groups so if you were a small or large group the tables were all the same. There were no empty tables to accommodate all of us together (8 people). . We mentioned it to who may have been a manager and she said there were empty seats at other tables so we could split up. Ridiculous!...it's Father's Day...why would we want to split up and sit with other families.
everyone arrived en mass. Once we were sent to the Ballroom to find a table, we noticed all the tables were set to seat large groups so if you were a small or large group the tables were all the same. There were no empty tables to accommodate all of us together (8 people). . We mentioned it to who may have been a manager and she said there were empty seats at other tables so we could split up. Ridiculous!...it's Father's Day...why would we want to split up and sit with other families.
I thought they were having the lunch at the Bistro not a banquet hall. It was not an appropriate venue. I guess they wanted to sell as many tickets as they could so they didn't have it at the more appropriate Bistro which was what was advertised. There was an extremely long line outside in the heat for food. By the time we got there many of the trays had been emptied and we had to wait. I thought is was a barbecue...the vegetable shish kebobs were raw and placed on a hot plate, none of the food was barbecued except for the steak and sliders. The hotdogs, corn on the cob etc. seemed like they were just steamed or boiled. The lemonade at $3 per glass tasted like water. No water jugs were placed on the tables. Food ran out so quickly. Since the line was so long for the food, it was difficult to go for seconds and if you did, no guarantee there was food available. Very poor selection of dishes...where were all the salads that were listed on the menu?
The dessert was made by a man who looked like he was homeless and they had just hired him off the street...no appropriate attire, long hair in a mess.
I felt sorry for the serving staff and waiters because they are not to blame...management is. What kind of hospitality company is this? Very amateur and unprofessional. I think the staff was embarrassed about working at this terrible event because everyone complained to them and the staff agreed with guests and did not try to make excuses . The staff knew what a failure it was and felt badly about it. I could go on and on but I want to salvage the rest of Father's Day. I will definitely not be going back and from what I heard from other guests, they won't be either. Haven't received any follow-up from email I sent management. Beware anyone who books an event at the Guild Inn. Terrible customer service. Dynamic Hospitality needs to sign up for some hospitality training.
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