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  • Worst experience ever with service. Took a month for a promised warranty issue was fixed, and a month for a promised pick up. Excuses after excuses for 4 weeks!!!! Then they just stopped calling to set up a time. They hooked me with a 2015 purchase and then dropped the ball on EVERYTHING after the check cleared. Still today no call back during the time promised with all the BS issues I've had with them. Either they are totally incompetent, stupid, or just don't give a crap what so ever about customer service. Brought them 3 sales with in a month from friends SPENDING AROUMD 60,000 and then found out through other friends how terrible they are and warned me not to go there, I felt so bad I told them to go there. I should have listened to my other friends warning me not to go there. A three day tailgate fix turned into a week after promised to have it back to me in 3 days. Due to the commander being a ranch work Vehicle it's used daily almost. All in one day promised again 4 different delivery times still don't get it right and I'm still waiting and ruin my whole day plans with Family that flew in for the weekend. They are careless and so inconsiderate to their customers lives and just so plain lazy. GO ELSE WHERE and don't listen to their promises or any other service "professional" there. So brutal. Why can't there be honest and timely service these days. IF YOU HATE YOUR JOB QUIT AND FIND SOMETHING YOU LOVE not hate so you can piss off customers. Just a note again from Adam telling me "the drives are trained to call before the leave" still no call and it's an 5 hours past delivery time. Ohhh and at the end of the call with Adam he tells me "you should find another dealership to get your work done, don't come here". One word for this store location..... INCOMPETENT Nahhhh two words and LAZY.
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